Pritzker also said he has been in contact with federal officials regarding the cancellations in recent days, demanding that the airline be held accountable.
Department of Transportation, which called the rate of cancellations “unacceptable," and sought to ensure that the carrier was sticking by its obligations to stranded customers. The disparity has triggered a closer look at Southwest operations by the U.S. He vowed to hold the airline accountable and push it to reimburse travelers. He noted that while cancellations across the rest of the industry declined to about 4% of scheduled flights, they remained above 60% at Southwest.įrom the high rate of cancellations to customers’ inability to reach Southwest on the phone, the airline’s performance has been unacceptable, Buttigieg said. Transportation Secretary Pete Buttigieg, who has criticized airlines for previous disruptions, said “meltdown” was the only word he could think of to describe this week’s events at Southwest. But at this point, the many years of failure by management, despite many unions’ demands to modernize, has left flight attendants fatigued, stranded, hungry and cold."Ĭaptain Casey Murray, SWAPA president, on Tuesday called the situation "disgraceful," "catastrophic," and a "failure at every level." "We know winter storms.We know about stepping up and putting in long work hours when we are called to do so we are flight attendants. "We know the demands of holiday travel," the union's statement goes on to say. It wasn't just passengers who were stranded.Īccording to a release from TWU Local 556, Southwest Airlines Flight Attendant Union of more than 18,000 members, "thousands" of crew members are also stranded across the country, "some forced to sleep on cots in airports, some in hotels without power or water, and far too many working long hours well past acceptable duty days, and more."
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